This page is deprecated. It's only valid for the Old Telavox Desktop client. Please see [[https://lime-addon-telavox.readthedocs-hosted.com/en/latest/|this]] for add-on for Telavox Flow client ====== Telavox add-on====== The Telavox-to-Lime and Lime-to-Telavox integration handles incoming and outgoing calls from/to Lime CRM Desktop Client through Telavox Desktop Client. Incoming calls will make a check against Lime CRM and open the person card if there is a match between the incoming call number and a persons phonenumber in Lime CRM. //IMPORTANT:// Handling incoming calls is currently not implemented in Telavox Flow. Outgoing calls can be made by either clicking on a phonenumber in Lime CRM (requires Lime CRM Desktop Client 10.14 or later) or by selecting a person in a list and click on the Telavox-link in the Actionpad (if older Desktop Client version) to call said contact. The other option is to open the person-card and make the call to that contact through the Actionpad links in said card. ===== Features ===== A brief summary of what the Telavox add-on can do for you: * Outgoing calls from Lime CRM are being made through Telavox API * When answering incoming calls through Telavox Desktop Client the person calling is opened in Lime CRM Desktop Client as a person card {{:addons:telavox:telavox_overview.png?nolink&800|}} ===== More info ===== * [[addons:telavox:installation|Installation]] * [[addons:telavox:userguide|User guide]]