====== User guide ======

<alert type="danger">This page is deprecated. It's only valid for the Old Telavox Desktop client. Please see [[https://lime-addon-telavox.readthedocs-hosted.com/en/latest/|this]] for add-on for Telavox Flow client</alert>

===== Before getting started ======
In order to fully use the add-on there are a couple of things that need to be done before:
  - Make sure that you have downloaded, installed and logged in to the Telavox Desktop Client.
  - Make sure that the setting to open up Lime CRM when a call is answered is set in Telavox Desktop Client.
  - Add your Telavox username and password on your coworker card in Lime CRM. 
  - Make sure that Telavox Desktop Client is started.
  - Make sure that Lime CRM Desktop Client is started.

===== Outgoing calls ======
  * Lime CRM Desktop Client v. 10.14 or later: To make a call through Telavox from Lime CRM you simply press the phonenumber in Lime CRM Desktop Client.

  * Lime CRM Desktop Client v. 10.12 or previous: To make a call through Telavox from Lime CRM you need to press the link in the Actionpad on the person card or the main Actionpad when you have selected a person to call.

{{:addons:telavox:actionpad_link.png?nolink&200|}}

===== Incoming calls ======
  * An incoming call is shown in Telavox Desktop Client
  * When the call is answered by pressing the green button, the phonenumber is transferred to Lime CRM Desktop Client
  * Lime CRM tries to identify the phonenumber and if there is only one person with the number - that person card is opened on the screen

{{:addons:telavox:incoming_call.png?nolink&600|}}