====== Map Integration can cause problems after installing Windows Updates ======
===== Summary =====
The Lime CRM Map Integration may not function correctly after a certain Windows Update has been installed.

===== Symptoms =====
There are multiple symptoms:

  * LIME pro may crash when the application is started
  * Lime CRM may crash when displaying the map pane
  * When clicking a map marker the tooltip window may not be possible to close

===== Resolution =====
If the Map Integration is not being used on the machine having problems, the simplest solution is to uninstall it using Control panel | Add/remove programs. Otherwise, follow these steps:

  - Using Windows Registry Editor (''regedit.exe''), browse to:
    * ''HKLM\SOFTWARE\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_BROWSER_EMULATION'' (32-bit Windows)
    * ''HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION'' (64-bit Windows)
  - Add a ''DWORD'' value named ''Lime.exe'' and set the value to:
    * ''8000'' decimal when Internet Explorer 9 is used
    * ''9999'' (decimal) when Internet Explorer 10 or later is used
  - Restart Lime CRM 

===== Cause =====
We believe these problems occur due to a compatibility problem introduced in an update from Microsoft, [[https://support.microsoft.com/en-us/kb/3003057|KB3003057]].

===== Affected products =====
All versions of Lime CRM Maps Integration.

===== Questions? =====
Please contact [[http://support.lundalogik.com/|our support team]] if you have questions regarding any of the above.