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Upgrade/uninstallation of Lime CRM Server 12.0.973.1 may fail

Summary

Due to a problem with the uninstallation script shipped and installed with Lime CRM Server 12.0.973.1, uninstallation and therefore also upgrade, may not work as intended.

Symptoms

An error message saying that Lime CRM Server Administration (LISA) and/or Lundalogik Data Components (LDC) could not be installed appears in the installation log window when upgrading or uninstalling and the setup application indicates failure.

Resolution

Download and run this hotfix. Then re-run the installer.

Cause

A bug in the uninstallation script for version 12.0.973.1 makes the setup application unable to detect which version of LDC and LISA currently installed. Since the version number is part of the .msi file name for these applications the installer can't find out which .msi files to uninstall.

Affected products

Lime CRM Server 12.0.973.1.

Questions?

Please contact our support team if you have questions regarding any of the above.