2025-03-24 13:58 - 2025-03-27 15:04
Files saved via the Outlook add-in for Lime CRM might be unreadable if they were saved between March 24, 2025, 13:58 and March 27, 2025, 15:04. This was due to an issue with the add-in that has since been resolved.
If you encounter unreadable files from this period, you can recover them using a simple method. We have provided a downloadable HTML page that you can use to start the recovery process. This page includes instructions and a script to decode the files and save them correctly.
The HTML page allows you to select files via a file explorer or drag and drop. It then fixes the files by decoding them from base64, addressing the issue that caused them to be unreadable.
For further assistance, please contact support.
Feel free to link to the HTML page for detailed steps on how to recover the files.