https://docs.lime-crm.com/ Mon, 20 Apr 2026 12:09:54 +0000 FeedCreator 1.8 https://docs.lime-crm.com/ttps://docs.lime-crm.com/lib/tpl/bootstrap3/images/favicon.ico https://docs.lime-crm.com/ https://docs.lime-crm.com/addons/mail-gateway/concepts?rev=1634908839&do=diff Concepts Record lookup In a helpdesk solution it is common that a customer or user gets back with more information regarding an already existing helpdesk ticket. Because of this updating existing records or adding more information to existing records is supported. Mail Gateway however needs to know how to associate an incoming message with a record that already exists in the database. This is done by scanning the message for a known signature, for example a ticket number in a known format encl… anonymous@undisclosed.example.com (Anonymous) addons:mail-gateway Fri, 22 Oct 2021 13:20:39 +0000 https://docs.lime-crm.com/addons/mail-gateway/configuration?rev=1646753691&do=diff Configuration The configuration is stored in a file named MailGateway.Service.exe.config located in the installation folder. Since the installation folder is usually protected by Windows, administrator privileges are probably necessary to edit the file. anonymous@undisclosed.example.com (Anonymous) addons:mail-gateway Tue, 08 Mar 2022 15:34:51 +0000 https://docs.lime-crm.com/addons/mail-gateway/faq?rev=1677244544&do=diff Frequently Asked Questions This page is a collection of questions that occur from time to time. Is it possible to use Mail Gateway with other mail providers than Exchange, for example Lotus Notes, POP3/IMAP or Google Mail? No. Can Mail Gateway parse and split the message body of incoming emails and store the information in different fields in a Lime CRM record? anonymous@undisclosed.example.com (Anonymous) addons:mail-gateway Fri, 24 Feb 2023 13:15:44 +0000 https://docs.lime-crm.com/addons/mail-gateway/installation?rev=1723635132&do=diff Installation Requirements The following is required for Mail Gateway to work: * Microsoft .NET Framework 4.0 (full edition) * Microsoft Exchange 2007 or later with Exchange Web Services (EWS) enabled. Older versions of Exchange are not supported. Exchange Online (i.e. Office 365) is also supported but take notice that you may have to enable basic authentication/EWS support for your tenant, alternatively use anonymous@undisclosed.example.com (Anonymous) addons:mail-gateway Wed, 14 Aug 2024 11:32:12 +0000 https://docs.lime-crm.com/addons/mail-gateway/oauth2?rev=1665652092&do=diff Azure AD configuration Important: in order to authenticate through Azure AD you need to have Mail Gateway version 2.1.13.0 or later Follow these steps to configure authentication for Mail Gateway against Azure AD: * Navigate to the Azure Active Directory Admin Center and select anonymous@undisclosed.example.com (Anonymous) addons:mail-gateway Thu, 13 Oct 2022 09:08:12 +0000 https://docs.lime-crm.com/addons/mail-gateway/start?rev=1639400369&do=diff Mail Gateway Mail Gateway is an addon for Lime CRM that runs on the server where it monitors one or more mailboxes for incoming email. When a message arrives it is typically imported into the Lime CRM database and an automatic reply is sent to the sender of the messages. anonymous@undisclosed.example.com (Anonymous) addons:mail-gateway Mon, 13 Dec 2021 12:59:29 +0000 https://docs.lime-crm.com/addons/mail-gateway/troubleshooting?rev=1550479147&do=diff Troubleshooting Starting the service By default, the system service account “Network Service” is configured to run the Mail Gateway service. In case there problems starting the service, try to change the service account to another account and then back to anonymous@undisclosed.example.com (Anonymous) addons:mail-gateway Mon, 18 Feb 2019 08:39:07 +0000