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        <title>Lime CRM Wiki kb</title>
        <description></description>
        <link>https://docs.lime-crm.com/</link>
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            <title>Lime CRM Wiki</title>
            <link>https://docs.lime-crm.com/</link>
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        <item>
            <title>Outlook integration does not work correctly with Office 2013 in “Click-to-Run”-mode</title>
            <link>https://docs.lime-crm.com/kb/10001?rev=1543788557&amp;do=diff</link>
            <description>Outlook integration does not work correctly with Office 2013 in “Click-to-Run”-mode

Summary

Click-to-Run is a technology from Microsoft that uses data streaming and virtualization to run Office application on the fly. Microsoft has confirmed that a problem in Outlook 2013, when used with Click-to-Run, causes the Outlook integration in Lime CRM to work incorrectly.</description>
            <author>anonymous@undisclosed.example.com (Anonymous)</author>
        <category>kb</category>
            <pubDate>Sun, 02 Dec 2018 22:09:17 +0000</pubDate>
        </item>
        <item>
            <title>Lime CRM Server can cause high memory usage and/or return invalid search results</title>
            <link>https://docs.lime-crm.com/kb/10002?rev=1543788557&amp;do=diff</link>
            <description>Lime CRM Server can cause high memory usage and/or return invalid search results

Summary

It has come to our attention that a caching feature in Lime CRM Server can cause abnormally high memory usage and/or return invalid search results.

Symptoms</description>
            <author>anonymous@undisclosed.example.com (Anonymous)</author>
        <category>kb</category>
            <pubDate>Sun, 02 Dec 2018 22:09:17 +0000</pubDate>
        </item>
        <item>
            <title>Map Integration can cause problems after installing Windows Updates</title>
            <link>https://docs.lime-crm.com/kb/10003?rev=1543788557&amp;do=diff</link>
            <description>Map Integration can cause problems after installing Windows Updates

Summary

The Lime CRM Map Integration may not function correctly after a certain Windows Update has been installed.

Symptoms

There are multiple symptoms:

	*  LIME pro may crash when the application is started</description>
            <author>anonymous@undisclosed.example.com (Anonymous)</author>
        <category>kb</category>
            <pubDate>Sun, 02 Dec 2018 22:09:17 +0000</pubDate>
        </item>
        <item>
            <title>Upgrade/uninstallation of Lime CRM Server 12.0.973.1 may fail</title>
            <link>https://docs.lime-crm.com/kb/10004?rev=1543788557&amp;do=diff</link>
            <description>Upgrade/uninstallation of Lime CRM Server 12.0.973.1 may fail

Summary

Due to a problem with the uninstallation script shipped and installed with Lime CRM Server 12.0.973.1, uninstallation and therefore also upgrade, may not work as intended.

Symptoms</description>
            <author>anonymous@undisclosed.example.com (Anonymous)</author>
        <category>kb</category>
            <pubDate>Sun, 02 Dec 2018 22:09:17 +0000</pubDate>
        </item>
        <item>
            <title>Incompatibility with certain versions of SQL Server 2012/2014</title>
            <link>https://docs.lime-crm.com/kb/10005?rev=1543788557&amp;do=diff</link>
            <description>Incompatibility with certain versions of SQL Server 2012/2014

Summary

Due to problems detecting the SQL Server version, Lime CRM Server may stop functioning with the following versions of SQL Server:

	*  SQL Server 2012 Service Pack 2 with Cumulative Update package 9 (CU9)</description>
            <author>anonymous@undisclosed.example.com (Anonymous)</author>
        <category>kb</category>
            <pubDate>Sun, 02 Dec 2018 22:09:17 +0000</pubDate>
        </item>
        <item>
            <title>Removing tables containing relation fields breaks Lime CRM</title>
            <link>https://docs.lime-crm.com/kb/10006?rev=1543788557&amp;do=diff</link>
            <description>Removing tables containing relation fields breaks Lime CRM

Summary

Due to problems in removing relation fields when removing a table in Lime CRM, the Lime CRM Desktop Client throws an error message and makes it impossible to use Lime CRM. 

Symptoms</description>
            <author>anonymous@undisclosed.example.com (Anonymous)</author>
        <category>kb</category>
            <pubDate>Sun, 02 Dec 2018 22:09:17 +0000</pubDate>
        </item>
        <item>
            <title>Installing Lime CRM Desktop Client on top of Lime CRM Server may cause problems</title>
            <link>https://docs.lime-crm.com/kb/10007?rev=1556528628&amp;do=diff</link>
            <description>Installing Lime CRM Desktop Client on top of Lime CRM Server may cause problems

Summary

When installing the Lime CRM Desktop Client after Lime CRM Server is installed (on the same machine) ldc.dll is sometimes being unregistered. This makes it impossible to login to Lime CRM using the desktop client.</description>
            <author>anonymous@undisclosed.example.com (Anonymous)</author>
        <category>kb</category>
            <pubDate>Mon, 29 Apr 2019 09:03:48 +0000</pubDate>
        </item>
        <item>
            <title>nVidia nView Desktop Manager causes Lime CRM Desktop Client to malfunction</title>
            <link>https://docs.lime-crm.com/kb/10008?rev=1543788557&amp;do=diff</link>
            <description>nVidia nView Desktop Manager causes Lime CRM Desktop Client to malfunction

Summary

Several oddities may come about when nVidia nView Desktop Manager is enabled and used with Lime CRM.

Symptoms

The following symptoms have been observed:

	*  The Lime CRM process cannot be launched at all.</description>
            <author>anonymous@undisclosed.example.com (Anonymous)</author>
        <category>kb</category>
            <pubDate>Sun, 02 Dec 2018 22:09:17 +0000</pubDate>
        </item>
        <item>
            <title>Downgrading Lime CRM Server from 12 to 10.11 breaks AD integration</title>
            <link>https://docs.lime-crm.com/kb/10009?rev=1543788557&amp;do=diff</link>
            <description>Downgrading Lime CRM Server from 12 to 10.11 breaks AD integration

Summary

Uninstalling Lime Pro Server 12.x and installing 10.11 will cause the AD integration to stop working. This is because certain data is not removed on uninstall.

Symptoms

AD functionality will not work, neither in Lime CRM Desktop Client nor in LISA.</description>
            <author>anonymous@undisclosed.example.com (Anonymous)</author>
        <category>kb</category>
            <pubDate>Sun, 02 Dec 2018 22:09:17 +0000</pubDate>
        </item>
        <item>
            <title>Outlook shows security alerts on unprotected computers</title>
            <link>https://docs.lime-crm.com/kb/10010?rev=1543788557&amp;do=diff</link>
            <description>Outlook shows security alerts on unprotected computers

Summary

A change in the way Lime CRM Desktop Client integrates with Outlook will cause a security alert to be displayed whenever Outlook is accessed by Lime CRM if the computer does not have up to date antivirus protection.</description>
            <author>anonymous@undisclosed.example.com (Anonymous)</author>
        <category>kb</category>
            <pubDate>Sun, 02 Dec 2018 22:09:17 +0000</pubDate>
        </item>
        <item>
            <title>Not possible to access Lime CRM when using an expired certificate</title>
            <link>https://docs.lime-crm.com/kb/10011?rev=1543788557&amp;do=diff</link>
            <description>Not possible to access Lime CRM when using an expired certificate

Summary

When the certificate used for the Lime CRM Server expires it is not possible to log in to Lime CRM.

Symptoms

When choosing server and pressing the Refresh button in the log in dialog, no applications are shown.</description>
            <author>anonymous@undisclosed.example.com (Anonymous)</author>
        <category>kb</category>
            <pubDate>Sun, 02 Dec 2018 22:09:17 +0000</pubDate>
        </item>
        <item>
            <title>RabbitMQ cannot be started after an upgrade of Lime CRM</title>
            <link>https://docs.lime-crm.com/kb/10012?rev=1694692042&amp;do=diff</link>
            <description>RabbitMQ cannot be started after an upgrade of Lime CRM

Summary

After an upgrade of Lime CRM, the RabbitMQ service might either not be able to start or it might not be visible in the list of installed Windows services at all.

RabbitMQ is used for sending messages to other services about events happening in Lime CRM. It is also used for triggering asynchronous jobs, like text file imports.</description>
            <author>anonymous@undisclosed.example.com (Anonymous)</author>
        <category>kb</category>
            <pubDate>Thu, 14 Sep 2023 11:47:22 +0000</pubDate>
        </item>
        <item>
            <title>&quot;File name or directory name is not valid&quot; when dropping email</title>
            <link>https://docs.lime-crm.com/kb/10013?rev=1543788557&amp;do=diff</link>
            <description>&quot;File name or directory name is not valid&quot; when dropping email

Summary

When using drag and drop to save an email message from Outlook 2013 in Lime CRM Desktop Client, an error message appears but the save operation succeeds when it is dismissed. The error message was introduced with an Office update released by Microsoft.</description>
            <author>anonymous@undisclosed.example.com (Anonymous)</author>
        <category>kb</category>
            <pubDate>Sun, 02 Dec 2018 22:09:17 +0000</pubDate>
        </item>
        <item>
            <title>“Object reference not set to an instance of an object” when saving document</title>
            <link>https://docs.lime-crm.com/kb/10014?rev=1543788557&amp;do=diff</link>
            <description>“Object reference not set to an instance of an object” when saving document

Summary

When saving a document in Lime CRM Desktop Client, an error message appears saying “Object reference not set to an instance of an object”. The error message was introduced with the introduction of the new file-</description>
            <author>anonymous@undisclosed.example.com (Anonymous)</author>
        <category>kb</category>
            <pubDate>Sun, 02 Dec 2018 22:09:17 +0000</pubDate>
        </item>
        <item>
            <title>Lime CRM Server Installer may report that the installation failed</title>
            <link>https://docs.lime-crm.com/kb/10015?rev=1543788557&amp;do=diff</link>
            <description>Lime CRM Server Installer may report that the installation failed

Symptoms

The Lime CRM Server Installer reports that the installation failed even though everything seems OK.

Resolution

No action is needed if the installation can be verified as completed. Follow these steps:</description>
            <author>anonymous@undisclosed.example.com (Anonymous)</author>
        <category>kb</category>
            <pubDate>Sun, 02 Dec 2018 22:09:17 +0000</pubDate>
        </item>
        <item>
            <title>Database objects may be created in the wrong schema during upgrade</title>
            <link>https://docs.lime-crm.com/kb/10016?rev=1543788557&amp;do=diff</link>
            <description>Database objects may be created in the wrong schema during upgrade

Summary

When upgrading a database, the database is accessed using the user account that has launched the command prompt and thus the  limefu database upgrade command. If this user has a default schema in the database that is</description>
            <author>anonymous@undisclosed.example.com (Anonymous)</author>
        <category>kb</category>
            <pubDate>Sun, 02 Dec 2018 22:09:17 +0000</pubDate>
        </item>
        <item>
            <title>LISA must be running as a service user in order to generate API keys</title>
            <link>https://docs.lime-crm.com/kb/10017?rev=1543788557&amp;do=diff</link>
            <description>LISA must be running as a service user in order to generate API keys

Summary

From Lime CRM 12.22 it's possible to create API users and generate API keys. If you have LISA running as the Local System account you, need to either use limefu to generate</description>
            <author>anonymous@undisclosed.example.com (Anonymous)</author>
        <category>kb</category>
            <pubDate>Sun, 02 Dec 2018 22:09:17 +0000</pubDate>
        </item>
        <item>
            <title>Changes in Handling of Lime vs Windows Users</title>
            <link>https://docs.lime-crm.com/kb/10018?rev=1543788557&amp;do=diff</link>
            <description>Changes in Handling of Lime vs Windows Users

Since Lime CRM v.12.29 we have changed users with regards to how they can logon to Lime. Prior to this version, a single user could be configured to allow both Lime and Windows logon. 

This causes a few problems as a user may be linked to a user in Active Directory, and if configured incorrectly may allow a user to use Lime login as well. This makes it harder for an admin to change passwords or deactivate users by just performing actions in active d…</description>
            <author>anonymous@undisclosed.example.com (Anonymous)</author>
        <category>kb</category>
            <pubDate>Sun, 02 Dec 2018 22:09:17 +0000</pubDate>
        </item>
        <item>
            <title>Summary</title>
            <link>https://docs.lime-crm.com/kb/10019?rev=1543788557&amp;do=diff</link>
            <description>Summary

For older versions of Lime CRM, upgrading may fail as the older versions isn't uninstalled properly.

Symptoms

This will cause the installer to fail with a stacktrace similar to this:


Checking for existing installation and doing magic...
  File &quot;C:\Users\nta\AppData\Local\Temp\RarSFX2\\deploy.py&quot;, line 36, in main
Existing installation found, uninstalling...
    raise e
C:\Program Files (x86)\Lundalogik\LIME Pro Server\webserver\uninstall.bat
  File &quot;C:\Users\nta\AppData\Local\Temp\R…</description>
            <author>anonymous@undisclosed.example.com (Anonymous)</author>
        <category>kb</category>
            <pubDate>Sun, 02 Dec 2018 22:09:17 +0000</pubDate>
        </item>
        <item>
            <title>Summary</title>
            <link>https://docs.lime-crm.com/kb/10020?rev=1543788557&amp;do=diff</link>
            <description>Summary

After an upgrade from an older version of Lime CRM, RabbitMQ may fail to start. This is caused by earlier versions of Lime CRM installing a malformed configuration file for RabbitMQ. This file was, however not used in that version.

Newer versions of Lime CRM does read that configuration file, which may cause RabbitMQ not to start. A Lime CRM upgrade never overwrites existing configuration files, therefore the syntax error is not automatically fixed.</description>
            <author>anonymous@undisclosed.example.com (Anonymous)</author>
        <category>kb</category>
            <pubDate>Sun, 02 Dec 2018 22:09:17 +0000</pubDate>
        </item>
        <item>
            <title>docx-files cannot be read on iPhone</title>
            <link>https://docs.lime-crm.com/kb/10021?rev=1543788557&amp;do=diff</link>
            <description>docx-files cannot be read on iPhone

	*  If a .doc file has been saved as .docx, it can't be open on iOS-devices.
	*  If a .docx file has been saved as .doc, it can't be open on iOS-devices.

Solution: Save word file in correct format and it will work again.</description>
            <author>anonymous@undisclosed.example.com (Anonymous)</author>
        <category>kb</category>
            <pubDate>Sun, 02 Dec 2018 22:09:17 +0000</pubDate>
        </item>
        <item>
            <title>Information about Lime CRM security update LCSEC18-01</title>
            <link>https://docs.lime-crm.com/kb/10022?rev=1543788557&amp;do=diff</link>
            <description>Information about Lime CRM security update LCSEC18-01

Summary

A vulnerability has been found in Lime CRM Server which, if left unpatched, could allow an attacker having access to a Lime CRM user account to run malicious code on the server running Lime CRM Server.</description>
            <author>anonymous@undisclosed.example.com (Anonymous)</author>
        <category>kb</category>
            <pubDate>Sun, 02 Dec 2018 22:09:17 +0000</pubDate>
        </item>
        <item>
            <title>Actionpads cannot be be published due to missing stored procedure</title>
            <link>https://docs.lime-crm.com/kb/10023?rev=1551713630&amp;do=diff</link>
            <description>Actionpads cannot be be published due to missing stored procedure

In Lime CRM Server 10.12.50 there has been a change how Actionpads are published, Clients older then 12.16.??? are not aware of these change. Please update the Windows client to latest version</description>
            <author>anonymous@undisclosed.example.com (Anonymous)</author>
        <category>kb</category>
            <pubDate>Mon, 04 Mar 2019 15:33:50 +0000</pubDate>
        </item>
        <item>
            <title>Lime crashes when using Bisnode One-by-One and/or Template manager</title>
            <link>https://docs.lime-crm.com/kb/10024?rev=1554369485&amp;do=diff</link>
            <description>Lime crashes when using Bisnode One-by-One and/or Template manager

Sometimes Lime crashes when opening a WPF based interface, such as Bisnode One-by-One or the template manager. Why it happens to only some users is unknown, but it has to do with DLL-hooking. To disable the hooking, go to your environment variables, and set a variable named</description>
            <author>anonymous@undisclosed.example.com (Anonymous)</author>
        <category>kb</category>
            <pubDate>Thu, 04 Apr 2019 09:18:05 +0000</pubDate>
        </item>
        <item>
            <title>Error in Template manager if you have .doc as default save format in Word</title>
            <link>https://docs.lime-crm.com/kb/10025?rev=1560170899&amp;do=diff</link>
            <description>Error in Template manager if you have .doc as default save format in Word

You get the error in the template manager when trying to add a new Worddocument, “Could not add %1 to the database” And in details you can find “Incompatible file type and file extension</description>
            <author>anonymous@undisclosed.example.com (Anonymous)</author>
        <category>kb</category>
            <pubDate>Mon, 10 Jun 2019 12:48:19 +0000</pubDate>
        </item>
        <item>
            <title>kb:10026</title>
            <link>https://docs.lime-crm.com/kb/10026?rev=1568033864&amp;do=diff</link>
            <description>Issue:

Changes to a policy dosen't take effect on tables where the policy is already applied   

Symptom:

Yo have a policy for Table X that let admins and superusers do everything, but users are only admitted to read. You changed this policy so that</description>
            <author>anonymous@undisclosed.example.com (Anonymous)</author>
        <category>kb</category>
            <pubDate>Mon, 09 Sep 2019 12:57:44 +0000</pubDate>
        </item>
        <item>
            <title>Summary</title>
            <link>https://docs.lime-crm.com/kb/10027?rev=1569311532&amp;do=diff</link>
            <description>Summary

During September 2019, Telavox changed the way a user is authenticated in their API, which means that the way Lime CRM Desktop client uses the API for being able to perform outgoing calls, no longer works.

But, since the Telavox Flow client now supports the tel:-protocol (click-to-call), it is possible to perform outgoing calls from Lime CRM Desktop client without using the Telavox add-in.</description>
            <author>anonymous@undisclosed.example.com (Anonymous)</author>
        <category>kb</category>
            <pubDate>Tue, 24 Sep 2019 07:52:12 +0000</pubDate>
        </item>
        <item>
            <title>Impact of new LDAP security requirements on Lime CRM</title>
            <link>https://docs.lime-crm.com/kb/10028?rev=1585141150&amp;do=diff</link>
            <description>Impact of new LDAP security requirements on Lime CRM

Summary

Mid/late 2020 Microsoft plans to force a security update on Windows Update that by default enables LDAP channel binding and LDAP signing hardening changes for Active Directory. This article explains how these changes affect Lime CRM.</description>
            <author>anonymous@undisclosed.example.com (Anonymous)</author>
        <category>kb</category>
            <pubDate>Wed, 25 Mar 2020 12:59:10 +0000</pubDate>
        </item>
        <item>
            <title>Elastic search and long very long strings</title>
            <link>https://docs.lime-crm.com/kb/10029?rev=1587719893&amp;do=diff</link>
            <description>Elastic search and long very long strings

String/text properties on a limeobject longer than the 10000 characters will not be indexed or stored. Link to more info here</description>
            <author>anonymous@undisclosed.example.com (Anonymous)</author>
        <category>kb</category>
            <pubDate>Fri, 24 Apr 2020 09:18:13 +0000</pubDate>
        </item>
        <item>
            <title>Automation error Catastrophic failure</title>
            <link>https://docs.lime-crm.com/kb/10030?rev=1588237852&amp;do=diff</link>
            <description>Automation error Catastrophic failure

Microsoft has released an update which cause Lime's Outlook integration to stop working.

Effected version of Office: 2003 (version 12624.20520) Monthly update channel

The problem affects all Lime versions. 

Error message when sending emails from Lime</description>
            <author>anonymous@undisclosed.example.com (Anonymous)</author>
        <category>kb</category>
            <pubDate>Thu, 30 Apr 2020 09:10:52 +0000</pubDate>
        </item>
        <item>
            <title>Updated Lime CRM security level</title>
            <link>https://docs.lime-crm.com/kb/10031?rev=1598344520&amp;do=diff</link>
            <description>Updated Lime CRM security level

Summary

At Lime we take security seriously and would therefore like to inform you that we will increase our security level a notch. 

The next release of the Lime CRM Desktop client will only allow connections to Lime CRM servers with certificates that are signed by a certificate authority. End users will no longer be able to accept the warnings and connect to Lime CRM servers with self-signed certificates.</description>
            <author>anonymous@undisclosed.example.com (Anonymous)</author>
        <category>kb</category>
            <pubDate>Tue, 25 Aug 2020 08:35:20 +0000</pubDate>
        </item>
        <item>
            <title>Mail-Addin not working properly in the Outlook desktop application</title>
            <link>https://docs.lime-crm.com/kb/10032?rev=1596446515&amp;do=diff</link>
            <description>Mail-Addin not working properly in the Outlook desktop application

Symptoms

Some parts of the add-in doesn't work in the desktop application but works when you use the addin in Google Chrome. You might be able to see parts of the UI but can't save a todo.</description>
            <author>anonymous@undisclosed.example.com (Anonymous)</author>
        <category>kb</category>
            <pubDate>Mon, 03 Aug 2020 09:21:55 +0000</pubDate>
        </item>
        <item>
            <title>Build issues with lime-crm 1.6.2 and 1.3.1</title>
            <link>https://docs.lime-crm.com/kb/10033?rev=1602761016&amp;do=diff</link>
            <description>Build issues with lime-crm 1.6.2 and 1.3.1

Problem description

	*  You run `poetry lock`.
		*  After that either your tests are failing due to a missing library (win32com) or missing DLL-files

Solution

	*  Remove the pyproject cache by completely removing the folder %localappdata%\pypoetry.</description>
            <author>anonymous@undisclosed.example.com (Anonymous)</author>
        <category>kb</category>
            <pubDate>Thu, 15 Oct 2020 11:23:36 +0000</pubDate>
        </item>
        <item>
            <title>Solution install issues</title>
            <link>https://docs.lime-crm.com/kb/10034?rev=1676022148&amp;do=diff</link>
            <description>Solution install issues

Problem description

Installing a solution on a Windows machine with `limefu solution install` and getting version conflicts and/or related Python issues. 
The issues arise because of the Lime Python virtual environment has been compromised. This is either due to file-locks or previous one off `pip` installs into the venv</description>
            <author>anonymous@undisclosed.example.com (Anonymous)</author>
        <category>kb</category>
            <pubDate>Fri, 10 Feb 2023 09:42:28 +0000</pubDate>
        </item>
        <item>
            <title>Setting admin password through limefu can cause failure to login into LISA</title>
            <link>https://docs.lime-crm.com/kb/10035?rev=1616597019&amp;do=diff</link>
            <description>Setting admin password through limefu can cause failure to login into LISA

Problem Description

Setting a new password using  

limefu users set-password 

 might cause the inability for that user to login into LISA

Solution

Options:

	*  Try setting a password without special characters</description>
            <author>anonymous@undisclosed.example.com (Anonymous)</author>
        <category>kb</category>
            <pubDate>Wed, 24 Mar 2021 14:43:39 +0000</pubDate>
        </item>
        <item>
            <title>CPU spikes because task handler service reports it is already started</title>
            <link>https://docs.lime-crm.com/kb/10036?rev=1621423395&amp;do=diff</link>
            <description>CPU spikes because task handler service reports it is already started

Problem Description

CPU spikes because the task handler service continuously try to start and logs the following error messages:


ERROR: Pidfile (C:\ProgramData\Lundalogik\LIME Pro Server\Task Handler\task-handler.pid) already exists.
Seems we're already running? (pid: 2064)
ERROR: Pidfile (C:\ProgramData\Lundalogik\LIME Pro Server\Task Handler\task-handler.pid) already exists.
Seems we're already running? (pid: 2064)
ERROR…</description>
            <author>anonymous@undisclosed.example.com (Anonymous)</author>
        <category>kb</category>
            <pubDate>Wed, 19 May 2021 11:23:15 +0000</pubDate>
        </item>
        <item>
            <title>You must upgrade Lime CRM Desktop Client before you can connect to this server</title>
            <link>https://docs.lime-crm.com/kb/10037?rev=1622013290&amp;do=diff</link>
            <description>You must upgrade Lime CRM Desktop Client before you can connect to this server

Problem Description

User get a prompt saying: “You must upgrade Lime CRM Desktop Client before you can connect to this server.” when trying to login with Lime CRM Desktop client.</description>
            <author>anonymous@undisclosed.example.com (Anonymous)</author>
        <category>kb</category>
            <pubDate>Wed, 26 May 2021 07:14:50 +0000</pubDate>
        </item>
        <item>
            <title>UpdateLauncher error when trying to use Automatic Updates in Lime CRM Desktop</title>
            <link>https://docs.lime-crm.com/kb/10038?rev=1623752036&amp;do=diff</link>
            <description>UpdateLauncher error when trying to use Automatic Updates in Lime CRM Desktop

Problem Description

When a user is trying to install a new version from the Automatic Update banner in Lime CRM Desktop they get a prompt with this error: 
“File requested to be installed has either been tampered with or is missing its digital signatures.</description>
            <author>anonymous@undisclosed.example.com (Anonymous)</author>
        <category>kb</category>
            <pubDate>Tue, 15 Jun 2021 10:13:56 +0000</pubDate>
        </item>
        <item>
            <title>Silverlight end of life and LISA</title>
            <link>https://docs.lime-crm.com/kb/10039?rev=1664288085&amp;do=diff</link>
            <description>Silverlight end of life and LISA

The underlying technology of LISA – Silverlight, is end of life in October 2021. 

A Silverlight free version of Lisa is available in beta in Lime CRM Cloud at “/admin-beta/”. This version of Lisa will be included in the upcoming on premise release during fall 2022.</description>
            <author>anonymous@undisclosed.example.com (Anonymous)</author>
        <category>kb</category>
            <pubDate>Tue, 27 Sep 2022 14:14:45 +0000</pubDate>
        </item>
        <item>
            <title>Lime Marketing: Apple iOS 15 Update</title>
            <link>https://docs.lime-crm.com/kb/10040?rev=1673958164&amp;do=diff</link>
            <description>Lime Marketing: Apple iOS 15 Update

 A Quick Update for Lime Marketing Customers. 
Recently, Apple launched its iOS 15 update with new privacy controls, including Mail Privacy Protection. As a Lime Marketing customer, this feature enables your recipients who use Apple Mail as their email client to conceal whether or not they've opened an email. The feature works by stopping</description>
            <author>anonymous@undisclosed.example.com (Anonymous)</author>
        <category>kb</category>
            <pubDate>Tue, 17 Jan 2023 12:22:44 +0000</pubDate>
        </item>
        <item>
            <title>kb:10041</title>
            <link>https://docs.lime-crm.com/kb/10041?rev=1639336731&amp;do=diff</link>
            <description>Please refer to Security implications of Apache Log4j vulnerabilities.</description>
            <author>anonymous@undisclosed.example.com (Anonymous)</author>
        <category>kb</category>
            <pubDate>Sun, 12 Dec 2021 19:18:51 +0000</pubDate>
        </item>
        <item>
            <title>Domain change for hosting customers</title>
            <link>https://docs.lime-crm.com/kb/10042?rev=1663093564&amp;do=diff</link>
            <description>Domain change for hosting customers

The domain for hosting customers (Dustin) will change on the 14th September 2022. The domain will change from lime[your-company].idenet.se to [your-company].lime-crm.com

To enable a smooth transition: 

	*  Inform your users about the address change.</description>
            <author>anonymous@undisclosed.example.com (Anonymous)</author>
        <category>kb</category>
            <pubDate>Tue, 13 Sep 2022 18:26:04 +0000</pubDate>
        </item>
        <item>
            <title>Modern Web Browser Compatible Lime CRM Maps Add-on</title>
            <link>https://docs.lime-crm.com/kb/10043?rev=1654604172&amp;do=diff</link>
            <description>Modern Web Browser Compatible Lime CRM Maps Add-on

Issue

Lime CRM Maps add-on 1.6.50 (or earlier versions) has stopped working due to Google have deprecated their Maps JavaScript API with support for Internet Explorer. Google has communicated this deprecation would take place in August 2022, but Lime CRM Maps add-on 1.6.50 seems to have stopped working already.</description>
            <author>anonymous@undisclosed.example.com (Anonymous)</author>
        <category>kb</category>
            <pubDate>Tue, 07 Jun 2022 12:16:12 +0000</pubDate>
        </item>
        <item>
            <title>Uninstall Erlang and RabbitMQ When Doing Lime CRM Server Upgrade</title>
            <link>https://docs.lime-crm.com/kb/10044?rev=1738836113&amp;do=diff</link>
            <description>Uninstall Erlang and RabbitMQ When Doing Lime CRM Server Upgrade

1. Make sure that all Windows Management Console application (like windows event log, computer management etc.) are closed.

2. Uninstall Erlang (using Control Panel is fine)

3. Uninstall RabbitMQ (using Control Panel is fine)</description>
            <author>anonymous@undisclosed.example.com (Anonymous)</author>
        <category>kb</category>
            <pubDate>Thu, 06 Feb 2025 10:01:53 +0000</pubDate>
        </item>
        <item>
            <title>E-mail deliverability problems</title>
            <link>https://docs.lime-crm.com/kb/10045?rev=1672835211&amp;do=diff</link>
            <description>E-mail deliverability problems

Some of our customers are affected by a low deliverability of email, and you might be affected. Some e-mails sent to recipients using Microsoft Outlook are ending up in spam or quarantine. We are investigating the root cause of the issue and have opened a dialogue with Microsoft.</description>
            <author>anonymous@undisclosed.example.com (Anonymous)</author>
        <category>kb</category>
            <pubDate>Wed, 04 Jan 2023 12:26:51 +0000</pubDate>
        </item>
        <item>
            <title>Web client product analytics for Lime CRM Server 2022.3 (or later)</title>
            <link>https://docs.lime-crm.com/kb/10046?rev=1673274268&amp;do=diff</link>
            <description>Web client product analytics for Lime CRM Server 2022.3 (or later)

Summary

From Lime CRM Server 2022.3 (Rysy) and later, usage data of the Lime CRM web client is automatically gathered with the purpose of ensuring, maintaining and improving products and services. No personal data is ever captured. It is possible to opt-out by following the instructions below.</description>
            <author>anonymous@undisclosed.example.com (Anonymous)</author>
        <category>kb</category>
            <pubDate>Mon, 09 Jan 2023 14:24:28 +0000</pubDate>
        </item>
        <item>
            <title>Windows Unquoted Service Path Enumeration</title>
            <link>https://docs.lime-crm.com/kb/10047?rev=1674290442&amp;do=diff</link>
            <description>Windows Unquoted Service Path Enumeration

The Unquoted Service Path vulnerability is present if a Windows Service has:

	*  an executable path that contains spaces and isn’t enclosed within quotes and
	*  if the vulnerable service is running with SYSTEM privilege level which most of the time it is</description>
            <author>anonymous@undisclosed.example.com (Anonymous)</author>
        <category>kb</category>
            <pubDate>Sat, 21 Jan 2023 08:40:42 +0000</pubDate>
        </item>
        <item>
            <title>Lime CRM Server Installation Fails to Install lime-webserver.exe</title>
            <link>https://docs.lime-crm.com/kb/10048?rev=1677506127&amp;do=diff</link>
            <description>Lime CRM Server Installation Fails to Install lime-webserver.exe

Issue

Lime CRM Server installation fails when trying to install lime-webserver.exe with 'InvalidRequirement' exception. Example from Lime CRM Server installation log:


11:52:51: INFO: Installing lime-webserver.exe service...
Traceback (most recent call last):
  File &quot;c:\progra~2\lundal~1\python3\lib\site-packages\pkg_resources\__init__.py&quot;, line 3039, in _dep_map
    return self.__dep_map
  File &quot;c:\progra~2\lundal~1\python3\lib…</description>
            <author>anonymous@undisclosed.example.com (Anonymous)</author>
        <category>kb</category>
            <pubDate>Mon, 27 Feb 2023 13:55:27 +0000</pubDate>
        </item>
        <item>
            <title>Lime CRM Services Fails to Start After Server or Solution Installation</title>
            <link>https://docs.lime-crm.com/kb/10049?rev=1677511512&amp;do=diff</link>
            <description>Lime CRM Services Fails to Start After Server or Solution Installation

Issue

After upgrading Lime CRM Server or installing a solution Lime CRM Services fails to start and nothing is written to the log.

To see what the issue is. The service needs to be started with the Command Prompt. In this example Lime CRM Web Server.</description>
            <author>anonymous@undisclosed.example.com (Anonymous)</author>
        <category>kb</category>
            <pubDate>Mon, 27 Feb 2023 15:25:12 +0000</pubDate>
        </item>
        <item>
            <title>RabbitMQ logs an error message every 5 minute in its log file</title>
            <link>https://docs.lime-crm.com/kb/10050?rev=1679995203&amp;do=diff</link>
            <description>RabbitMQ logs an error message every 5 minute in its log file

Issue

After installing Lime CRM Server 2022.3 (Rysy), Rabbit MQ started to log the following error in it's log file every 5 minute:


[error] &lt;0.547.0&gt; Could not find handle.exe, please install from sysinternals</description>
            <author>anonymous@undisclosed.example.com (Anonymous)</author>
        <category>kb</category>
            <pubDate>Tue, 28 Mar 2023 09:20:03 +0000</pubDate>
        </item>
        <item>
            <title>Lime CRM Desktop Client compatibility with &quot;New Outlook for Windows&quot;</title>
            <link>https://docs.lime-crm.com/kb/10051?rev=1744092663&amp;do=diff</link>
            <description>Lime CRM Desktop Client compatibility with &quot;New Outlook for Windows&quot;

Microsoft is promoting a brand new Outlook client for Windows. This client is not compatible with the Lime CRM Desktop Client integrations, such as dragging and dropping email from Outlook to Lime CRM Desktop. Also local customizations, including VBA, require the COM-</description>
            <author>anonymous@undisclosed.example.com (Anonymous)</author>
        <category>kb</category>
            <pubDate>Tue, 08 Apr 2025 06:11:03 +0000</pubDate>
        </item>
        <item>
            <title>Webfront service doesn't start during installation of Hvanndalnsnjukur</title>
            <link>https://docs.lime-crm.com/kb/10052?rev=1684919183&amp;do=diff</link>
            <description>Webfront service doesn't start during installation of Hvanndalnsnjukur

If the installer fails to start the webfront service during the installation process with error code 3221225781 it is mean the required runtime dlls hasn't been installed.

Since the first installer release for 2023.1 Hvannadalsnjukur doesn't include the Visual C++ 2010 x86 Redistributable you will need to install this manually from</description>
            <author>anonymous@undisclosed.example.com (Anonymous)</author>
        <category>kb</category>
            <pubDate>Wed, 24 May 2023 09:06:23 +0000</pubDate>
        </item>
        <item>
            <title>Desktop Client refuses to start due to WebView2 runtime version 114.0.1823.37</title>
            <link>https://docs.lime-crm.com/kb/10053?rev=1686318385&amp;do=diff</link>
            <description>Desktop Client refuses to start due to WebView2 runtime version 114.0.1823.37

Background

Microsoft has released version 114.0.1823.37 of a component that the Desktop Client depends on - the WebView2 Runtime. This version of the WebView2 runtime contains a regression that makes the Desktop Client crash during startup. An</description>
            <author>anonymous@undisclosed.example.com (Anonymous)</author>
        <category>kb</category>
            <pubDate>Fri, 09 Jun 2023 13:46:25 +0000</pubDate>
        </item>
        <item>
            <title>Web-based login fails for Lime CRM Desktop 11.1.2918 and older using WebView2 Runtime 116 and later</title>
            <link>https://docs.lime-crm.com/kb/10054?rev=1693819121&amp;do=diff</link>
            <description>Web-based login fails for Lime CRM Desktop 11.1.2918 and older using WebView2 Runtime 116 and later

Background

Microsoft has released version 116 of a component that the Desktop Client depends on - the WebView2 Runtime. This version of the WebView2 runtime contains a change that breaks the standard login (Standard username/password, Azure AD login and OpenID login).</description>
            <author>anonymous@undisclosed.example.com (Anonymous)</author>
        <category>kb</category>
            <pubDate>Mon, 04 Sep 2023 09:18:41 +0000</pubDate>
        </item>
        <item>
            <title>BankID Secure start in Lime products</title>
            <link>https://docs.lime-crm.com/kb/10055?rev=1705403880&amp;do=diff</link>
            <description>BankID Secure start in Lime products

What is &quot;BankID Secure start&quot;?

The Swedish e-identification service “BankID” sharpens the requirements on starting an identification or signing process in their applications in order to increase the security and prevent risk of fraud. Details about the requirements, reasons behind and an</description>
            <author>anonymous@undisclosed.example.com (Anonymous)</author>
        <category>kb</category>
            <pubDate>Tue, 16 Jan 2024 11:18:00 +0000</pubDate>
        </item>
        <item>
            <title>&quot;ActiveX component can't create object&quot; when starting Lime CRM Desktop</title>
            <link>https://docs.lime-crm.com/kb/10056?rev=1702914077&amp;do=diff</link>
            <description>&quot;ActiveX component can't create object&quot; when starting Lime CRM Desktop

Background

The error occurs when a user logs in to Lime CRM Desktop using major version 11, leaving the client in a broken state. This issue is caused by a recent update of WebView2 Runtime by Microsoft (version 120.0.2210.61). An</description>
            <author>anonymous@undisclosed.example.com (Anonymous)</author>
        <category>kb</category>
            <pubDate>Mon, 18 Dec 2023 15:41:17 +0000</pubDate>
        </item>
        <item>
            <title>Required: DMARC Email Authentication</title>
            <link>https://docs.lime-crm.com/kb/10057?rev=1706707107&amp;do=diff</link>
            <description>Required: DMARC Email Authentication

Both Yahoo and Google recently announced new requirements for senders starting in February 2024. These new rules apply to all Lime Marketing customers.

How do these new requirements effect your team?

As a Lime Marketing customer, you automatically meet almost all the new sender rules! However, it will soon be required to have a DMARC policy set in your sending domains</description>
            <author>anonymous@undisclosed.example.com (Anonymous)</author>
        <category>kb</category>
            <pubDate>Wed, 31 Jan 2024 13:18:27 +0000</pubDate>
        </item>
        <item>
            <title>GDPR Add-on Might be Affected by Security Improvement in Lime CRM</title>
            <link>https://docs.lime-crm.com/kb/10058?rev=1707746530&amp;do=diff</link>
            <description>GDPR Add-on Might be Affected by Security Improvement in Lime CRM

Older versions of the GDPR add-on might be affected by a security improvement in the Lime CRM platform.

Who Does This Concern?

This only concerns customers that fulfill all the below requirements:</description>
            <author>anonymous@undisclosed.example.com (Anonymous)</author>
        <category>kb</category>
            <pubDate>Mon, 12 Feb 2024 14:02:10 +0000</pubDate>
        </item>
        <item>
            <title>Removal of Home Screen Web Apps (Progressive Web Apps) on iOS 17.4 or Newer</title>
            <link>https://docs.lime-crm.com/kb/10059?rev=1708355457&amp;do=diff</link>
            <description>Removal of Home Screen Web Apps (Progressive Web Apps) on iOS 17.4 or Newer

Lime CRM has been able to be installed as a Home Screen Web App based on the Progressive Web App (PWA) standard on iOS. As of iOS 17.4 Apple have removed the support for Home Screen Web Apps to comply with the Digital Market Act from the European Union. Any Home Screen Web App will continuo to function, but act as a bookmark, opening the website in the user's default browser.</description>
            <author>anonymous@undisclosed.example.com (Anonymous)</author>
        <category>kb</category>
            <pubDate>Mon, 19 Feb 2024 15:10:57 +0000</pubDate>
        </item>
        <item>
            <title>Lime Engage End of Life</title>
            <link>https://docs.lime-crm.com/kb/10060?rev=1709559179&amp;do=diff</link>
            <description>Lime Engage End of Life

Lime Engage has been discontinued and will reach end of life 2025-02-28. The service won't be operational after this date.
Please contact your Lime contact person for alternative solutions.</description>
            <author>anonymous@undisclosed.example.com (Anonymous)</author>
        <category>kb</category>
            <pubDate>Mon, 04 Mar 2024 13:32:59 +0000</pubDate>
        </item>
        <item>
            <title>Changing RabbitMQ default timeout from 30 minutes</title>
            <link>https://docs.lime-crm.com/kb/10061?rev=1716813506&amp;do=diff</link>
            <description>Changing RabbitMQ default timeout from 30 minutes

The default timeout for an operation with RabbitMQ is 30 minutes, which can cause problems with larger jobs. To change this the rabbitmq.config file needs to be updated with the consumer_timeout command. This is specified in milliseconds and is therefore a very large number.</description>
            <author>anonymous@undisclosed.example.com (Anonymous)</author>
        <category>kb</category>
            <pubDate>Mon, 27 May 2024 12:38:26 +0000</pubDate>
        </item>
        <item>
            <title>Firewall rules for incoming traffic from Lime CRM Cloud</title>
            <link>https://docs.lime-crm.com/kb/10062?rev=1728044083&amp;do=diff</link>
            <description>Firewall rules for incoming traffic from Lime CRM Cloud

To ensure the security of your integration between a on-premise system and Lime CRM Cloud, we recommend setting up Firewall rules that only allow traffic from our specific IP addresses.

The following IP addresses need to be whitelisted:
108.129.27.131, 34.253.70.28, 13.49.169.48, 13.53.222.97 and 51.21.23.56</description>
            <author>anonymous@undisclosed.example.com (Anonymous)</author>
        <category>kb</category>
            <pubDate>Fri, 04 Oct 2024 12:14:43 +0000</pubDate>
        </item>
        <item>
            <title>How to add more Lime-crm Webservers without doing a full reinstall.</title>
            <link>https://docs.lime-crm.com/kb/10063?rev=1737475414&amp;do=diff</link>
            <description>How to add more Lime-crm Webservers without doing a full reinstall.

Requirements

Lime-crm on-premise installation 2024.1.1930(2.761.14) or newer.

If you have an older installation server upgrade is still required.

We assume that you no more than one available web server before following this guide. if you have more simply use your highest increment number plus one as your value, we will assume it's</description>
            <author>anonymous@undisclosed.example.com (Anonymous)</author>
        <category>kb</category>
            <pubDate>Tue, 21 Jan 2025 16:03:34 +0000</pubDate>
        </item>
        <item>
            <title>kb:10064</title>
            <link>https://docs.lime-crm.com/kb/10064?rev=1730193900&amp;do=diff</link>
            <description>Fix LADI login with multiple web servers
    }
          location ~ /api/v1/sessions/{
              proxy_pass
&lt;http://127.0.0.1:5442&gt;;
              limit_req zone=login burst=5;
          }
          location ~ /api/v1/(.*)/sessions/{
              proxy_pass
&lt;http://127.0.0.1:5442&gt;;
              limit_req zone=login burst=5;
          }
          location ~ /api/v1/token/{
              proxy_pass</description>
            <author>anonymous@undisclosed.example.com (Anonymous)</author>
        <category>kb</category>
            <pubDate>Tue, 29 Oct 2024 09:25:00 +0000</pubDate>
        </item>
        <item>
            <title>Resolving Issues with unreadable files saved from the Outlook Add-in for Lime CRM</title>
            <link>https://docs.lime-crm.com/kb/10065?rev=1743406014&amp;do=diff</link>
            <description>Resolving Issues with unreadable files saved from the Outlook Add-in for Lime CRM

Datetime Interval

2025-03-24 13:58 - 2025-03-27 15:04

Explanation

Files saved via the Outlook add-in for Lime CRM might be unreadable if they were saved between March 24, 2025, 13:58 and March 27, 2025, 15:04. This was due to an issue with the add-in that has since been resolved.</description>
            <author>anonymous@undisclosed.example.com (Anonymous)</author>
        <category>kb</category>
            <pubDate>Mon, 31 Mar 2025 07:26:54 +0000</pubDate>
        </item>
        <item>
            <title>Turn off Live Docs</title>
            <link>https://docs.lime-crm.com/kb/10066?rev=1746793229&amp;do=diff</link>
            <description>Turn off Live Docs

This documentation aims to describe how to switch off Live Docs for a specific application. This only affects new files, existing files remain where they were saved, i.e. Sharepoint.

The application config has a setting file.default_storage</description>
            <author>anonymous@undisclosed.example.com (Anonymous)</author>
        <category>kb</category>
            <pubDate>Fri, 09 May 2025 12:20:29 +0000</pubDate>
        </item>
        <item>
            <title>Knowledge Base</title>
            <link>https://docs.lime-crm.com/kb/start?rev=1743425850&amp;do=diff</link>
            <description>Knowledge Base

Latest articles:
&lt;https://docs.lime-crm.com/kb/10065&gt;

	*  CRM-10065 Resolving Issues with unreadable files saved from the Outlook Add-in for Lime CRM
	*  CRM-10063 How to add more Lime-crm Webservers without doing a full reinstall
	*  CRM-10061 Changing RabbitMQ default timeout from 30 minutes
	*</description>
            <author>anonymous@undisclosed.example.com (Anonymous)</author>
        <category>kb</category>
            <pubDate>Mon, 31 Mar 2025 12:57:30 +0000</pubDate>
        </item>
    </channel>
</rss>
