Map Integration can cause problems after installing Windows Updates

The Lime CRM Map Integration may not function correctly after a certain Windows Update has been installed.

There are multiple symptoms:

  • LIME pro may crash when the application is started
  • Lime CRM may crash when displaying the map pane
  • When clicking a map marker the tooltip window may not be possible to close

If the Map Integration is not being used on the machine having problems, the simplest solution is to uninstall it using Control panel | Add/remove programs. Otherwise, follow these steps:

  1. Using Windows Registry Editor (regedit.exe), browse to:
    • HKLM\SOFTWARE\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_BROWSER_EMULATION (32-bit Windows)
    • HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION (64-bit Windows)
  2. Add a DWORD value named Lime.exe and set the value to:
    • 8000 decimal when Internet Explorer 9 is used
    • 9999 (decimal) when Internet Explorer 10 or later is used
  3. Restart Lime CRM

We believe these problems occur due to a compatibility problem introduced in an update from Microsoft, KB3003057.

All versions of Lime CRM Maps Integration.

Please contact our support team if you have questions regarding any of the above.

  • Last modified: 6 years ago
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