Outlook shows security alerts on unprotected computers

A change in the way Lime CRM Desktop Client integrates with Outlook will cause a security alert to be displayed whenever Outlook is accessed by Lime CRM if the computer does not have up to date antivirus protection.

When Lime CRM attempts to access Outlook a message that says:

A program is trying to access e-mail address information stored in Outlook. If this unexpected, click Deny and verify your antivirus software is up-to-date..

The message is typically displayed if your antivirus software is not up to date. This can be verified by following these steps:

1. Open the Outlook Options dialog by choosing Options from the File menu.
2. Select Trust Center in the menu to the left.
3. Press the Trust Center Settings button.
4. Select Programmatic Access in the menu to the left.
5. Verify that the Antivirus status message says Valid.

In previous versions a library was used for integrating with Outlook that evaded the security alerts in Outlook. Since using the library added unnecessary complexity and was really not needed with newer versions of Outlook (when having up-to-date protection) it has been removed.

All Lime CRM Desktop Clients versions after to 10.12.135.

Please contact our support team if you have questions regarding any of the above.