"File name or directory name is not valid" when dropping email
Summary
When using drag and drop to save an email message from Outlook 2013 in Lime CRM Desktop Client, an error message appears but the save operation succeeds when it is dismissed. The error message was introduced with an Office update released by Microsoft.
Symptoms
An error message saying “File name or director name is not valid” (“Filnamnet eller katalognamnet är ogiltigt” in Swedish) is displayed.
Resolution
The issue is solved in Lime CRM Desktop Client v 10.14.13 or higher.
Cause
The Office update causing the problem is called KB3115158 and details can be found here.
Affected products
All versions of Lime CRM Desktop Client < v 10.14.13 when used with Microsoft Outlook 2013.
Questions?
Please contact our support team if you have questions regarding any of the above.