Client requirements

Running the Lime CRM Web Client requires the latest version of any of the following web browsers/devices for an optimal experience:

  • Chrome (desktop and mobile)
  • Safari (desktop and mobile)
  • Firefox

Hardware

Hardware recommendations for running the Lime CRM Desktop Client:

  • Dual-core CPU, 2 GHz or higher (not an Atom or similar)
  • 4 GB RAM (8 GB or more recommended)
  • At least 1280×720 screen resolution
  • At least 8 Mbit/s full duplex bandwidth available to server for optimal speed

Software

Lime CRM is supported on Microsoft Windows 7 or later with the latest service pack installed. The Microsoft .NET Framework 4.5 or later (full) is required.

To use the file import feature and “Bootstrap” action pads Internet Explorer 10 or later is required.

Microsoft Office integration

The Microsoft Office integration supports 32-bits Office versions 2010, 2013 and 2016 (2016 only with Lime CRM 10.12 or later) with the latest service pack installed. Office 365, both Click-to-Run and MSI based installers are supported.

Important!

If you want to use the Office integration and a 64-bit version of Office already is installed on the computer, this needs to be uninstalled and then re-installed as 32-bit version following the instructions here: https://support.office.com/en-us/article/download-and-install-or-reinstall-office-365-or-office-2019-on-a-pc-or-mac-4414eaaf-0478-48be-9c42-23adc4716658#InstallSteps=Install_on_a_PC.

Important stage from the guide in the link: You can then select the version you want. Select Other install options, your language, and then under Version select Advanced, and choose 64-bit or 32-bit, and then select Install.

Multi-user environments

When installing the Lime CRM client in a multi-user environment, for example, Terminal Services/Remote Desktop Services/Citrix, make sure to log on as a user with administrator privileges and install Lime CRM through Control Panel | Add/Remove Programs.

Outlook integration

In order to make the Outlook integration work correctly, Lime CRM and Outlook have to run on the same client. If Lime CRM is to be run as a published application, the host system must be configured so that Lime CRM and Outlook are started in the same session.

Microsoft Office 2007 or later, 32-bits is required.